ORLANDO, Fla.–(BUSINESS WIRE)–
Interactive Intelligence Group Inc. (Nasdaq: ININ – News), a global provider of
unified IP business communications solutions, has successfully completed
IP telephony testing for the Microsoft
Unified Communications Open Interoperability Program.
This testing ensures that Interactive Intelligence customers running the
latest release of its Customer
Interaction Center™ (CIC), version 4.0, will receive
qualified telephony infrastructure and services when integrating with
Microsoft Lync Server 2010 for optimal set-up and support.
In 1997 Interactive Intelligence launched the first Windows-based
all-in-one communications software suite. The company first certified
its relationship with Microsoft Office Communications Server 2007 R2 and
Lync Server 2010 in 2010. It has been a Microsoft Gold Certified Partner
since 2004, and a Microsoft Independent Software Vendor since 2008.
“Since its inception, Interactive Intelligence has demonstrated its
ability to consistently meet the most stringent Microsoft product and
partnership standards,” said Kapil Sharma, principal group program
manager, Lync Partner Engineering Team at Microsoft Corp.
“We have a large number of customers running previous versions of our
software integrated with Lync Server 2010, and now with this latest
testing completed, our customers are once again assured that they’re
receiving a high-quality solution with direct access to joint support,”
said Interactive Intelligence chief marketing officer, Joe Staples.
CIC 4.0 has been qualified by Microsoft to work with Lync Server 2010.
This qualification
gives joint customers the following:
-
Installation, set-up and configuration requirements via a Quick Start
Guide. -
Enterprise-class standards for audio quality, reliability and
scalability. -
Documented support process between Microsoft and Interactive
Intelligence. -
Release notes with any known issues.
CIC
offers mid-size to large enterprises and contact centers features for
multichannel routing, interactive voice response, call and screen
recording, reporting, outbound dialing, workforce management, Web
self-service, knowledge and email auto response management, and
automated customer feedback surveys.
The combined solution enables CIC users and Lync Server 2010 users to
communicate by phone, by Lync instant message, or by video call from
within a single interface. In addition, both sets of users receive
synchronized presence information, along with a common company-wide
directory that can be viewed from within the CIC desktop client.
For more information about the CIC and Microsoft solutions, visit http://www.inin.com/ProductSolutions/Pages/MS-Integrations.aspx.
For more information about the Microsoft Unified Communications Open
Interoperability Program, visit http://technet.microsoft.com/en-us/lync/gg131938.aspx#tab=1.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ – News) is a global provider
of contact center automation, unified communications, and business
process automation software and services. The company’s unified IP
business communications solutions, which can be deployed on-premise or
via the cloud, are ideal for industries such as financial services,
insurance, outsourcers, collections, and utilities. Interactive
Intelligence was founded in 1994 and has more than 4,500 customers
worldwide. The company is among Forbes Magazine’s 2011 Best Small
Companies in America and Software Magazine’s 2011 Top 500 Global
Software and Service Providers. It employs more than 1,000 people and is
headquartered in Indianapolis, Indiana. The company has offices
throughout North America, Latin America, Europe, Middle East, Africa and
Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000
or info@inin.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve
a number of risks and uncertainties. Factors that could cause actual
results to differ materially are described in the company’s SEC filings.
Interactive Intelligence is the owner of the marks INTERACTIVE
INTELLIGENCE, its associated LOGO and numerous other marks. All other
trademarks mentioned in this document are the property of their
respective owners.
ININ-G
Article source: http://finance.yahoo.com/news/interactive-intelligence-completes-testing-microsoft-130000576.html











0